All homes are run by a General Manager, most of whom have backgrounds in nursing and administration. The General Manger is responsible for all aspects of the day to day operation of the home including the management of relationships with residents and their relatives. The General Manager has a number of key staff including a deputy who is responsible for care, and 5 further departmental heads responsible respectively for administration, catering, housekeeping, maintenance and residents activities. This management structure ensures that each home is managed and operated through short communication lines to produce a consistent standard and quality of service.